Frequently Asked Questions

Here are the answers to the most frequently asked questions we receive here at ACC. But if you can’t find the information you’re looking for just call us at 800.874.0687 or email us at

What are your hours of operation?

You can talk to a Customer Service Rep 7:30 a.m. to 6:00 p.m. Monday – Friday, just call 800.874.0687.

ACC’s Med+Logistics division is available 24 hours a day, seven days a week at 800.941.8006.

You can reach our Corporate office, including our Billing Department, from 8 a.m. to 5 p.m. Monday – Friday, at 714.599.9300.

How do I set up an account?

It’s easy to set up an account and start using ACC today. Click here to set up your account online now, or call 800.874.0687 and a Customer Service Representative will be happy to assist you.

What is ACC’s service area?

ACC provides service throughout Southern California with the exception of some mountain communities and outlying areas.

How do I schedule a pickup?

You can schedule a pick-up either by placing your order online, or by calling an ACC Customer Service Representative at 800.874.0687

How do I track a package?

If you already have an online account with ACC, log in to your account and click on the “Track” tab. If you do not have an online account, click here to track a package, or call our Customer Service department at 800.874.0687 and they can track the package for you.

Where do I send my payments?

All payments should be mailed to the address listed on your invoice:

All Counties Courier, Inc.
Attn: Accounting Department
1642 Kaiser, Irvine CA 92614

How can I get shipping supplies?

Shipping sleeves, tamper-resistant poly-tech envelopes and thermal labels are available for ACC’s high-volume customers. To order supplies click here.

What is your liability coverage and do you offer additional insurance?

The limit of ACC’s standard liability coverage is $100 per our Terms and Conditions. Additional insurance coverage is offered through UPIC Insurance.

Please note our maximum parcel coverage is $5,000 and the rate charged is $.55 per $100 of declared value. Please click this link to review the U-PIC Policy Coverage Limitations. Click here for coverage examples.

Does ACC use Independent Contractors?

No, no, no! Many courier companies expose their customers and their drivers to significant Work Comp claim and general liability risks by using Independent Contractors. All ACC drivers are Company employees. Our driver screening process includes personal, professional and E-Verify background checks, all are bonded, thoroughly trained, supervised and covered under our Workers Compensation insurance program. Our drivers are pros and many have been with ACC for 10, 15, even 20 years!

When is my payment due?

Payment terms are Net 15. Accounts over 30 days are subject to late fees and/or termination of service without notice.

Can I pay my bill automatically each month?

Absolutely. Just check the Auto Pay box on the ACC Credit Card Payment form and return it to us via mail or fax. Your Auto-Pay option will remain in effect until you cancel it. Any account that has been placed “on hold” for late payment and that average less than $200 in monthly billings, must enroll in Auto Pay in order to continue service.

What is ACC’s 2020 holiday schedule?

We are closed on the following holidays:

  • New Year’s Day – Wednesday, January 1st
  • Memorial Day – Monday, May 25th
  • Independence Day – Friday, July 3rd (observed)
  • Labor Day – Monday, September 7th
  • Thanksgiving Day – Thursday, November 26th
  • Christmas Day – Friday, December 25th

If service is needed on these holidays, please call our Customer Service department in advance of these holidays at 800.874.0687 to make arrangements.

How do I cancel a pickup?

To cancel an order, please call 800.874.0687 and a Customer Service Representative will cancel the order for you. Sorry, orders cannot be cancelled online.

How do I request a credit for a late shipment?

We hate it when we’re late, but sometimes things do go wrong. If you need to request a credit or refund of your shipping charges, just call our Customer Service department at 800.874.0687 or email us at We do need to receive your request within 15 days of the shipment due date and please refer to the Terms & Conditions page for additional information regarding claims by clicking here.

How often does ACC bill?

Twice a month. The first invoice is dated the 15th of the month and includes all shipments delivered from the 1st up to and including the 15th. The second invoice is dated the last day of the month and includes all shipments delivered from the 16th up to and including the last day of the month.

Do you offer electronic invoicing?

Of course. Just contact our Accounting department at and ask to have your invoice sent to your email address to save the $3.00 Paper Invoice Fee.