Here are the answers to the most frequently asked questions we receive here at ACC. But if you can’t find the information you’re looking for just call us at 800.874.0687 or email us at info@ACCdelivers.com
You can talk to a Customer Service Rep 7:30 a.m. to 6:00 p.m. Monday – Friday, just call 800.874.0687.
ACC’s Med+Logistics division is available 24 hours a day, seven days a week at 800.941.8006.
You can reach our Corporate office, including our Billing Department, from 8 a.m. to 5 p.m. Monday – Friday, at 714.599.9300.
ACC provides service throughout Southern California with the exception of some mountain communities and outlying areas.
You can schedule a pick-up either by placing your order online, or by calling an ACC Customer Service Representative at 800.874.0687
All payments should be mailed to the address listed on your invoice:
All Counties Courier, Inc.
Attn: Accounting Department
1642 Kaiser, Irvine CA 92614
The limit of ACC’s standard liability coverage is $100 per our Terms and Conditions. Additional insurance coverage is offered through UPIC Insurance. Please note our maximum parcel coverage is $5,000 and the rate charged is $.55 per $100 of declared value. Please click this link to review the U-PIC Policy Coverage Limitations. Click here for coverage examples.
No, no, no! Many courier companies expose their customers and their drivers to significant Work Comp claim and general liability risks by using Independent Contractors. All ACC drivers are Company employees. Our driver screening process includes personal, professional and E-Verify background checks, all are bonded, thoroughly trained, supervised and covered under our Workers Compensation insurance program. Our drivers are pros and many have been with ACC for 10, 15, even 20 years!
Payment terms are Net 15. Accounts over 30 days are subject to late fees and/or termination of service without notice.
Absolutely. Just check the Auto Pay box on the ACC Credit Card Payment form and return it to us via mail or fax. Your Auto-Pay option will remain in effect until you cancel it. Any account that has been placed “on hold” for late payment and that average less than $200 in monthly billings, must enroll in Auto Pay in order to continue service.
We are closed on the following holidays:
- New Year’s Day – Wednesday, January 1st
- Memorial Day – Monday, May 25th
- Independence Day – Friday, July 3rd (observed)
- Labor Day – Monday, September 7th
- Thanksgiving Day – Thursday, November 26th
- Christmas Day – Friday, December 25th
If service is needed on these holidays, please call our Customer Service department in advance of these holidays at 800.874.0687 to make arrangements.
To cancel an order, please call 800.874.0687 and a Customer Service Representative will cancel the order for you. Sorry, orders cannot be cancelled online.
We hate it when we’re late, but sometimes things do go wrong. If you need to request a credit or refund of your shipping charges, just call our Customer Service department at 800.874.0687 or email us at Refund@ACCdelivers.com. We do need to receive your request within 15 days of the shipment due date and please refer to the Terms & Conditions page for additional information regarding claims by clicking here.
Twice a month. The first invoice is dated the 15th of the month and includes all shipments delivered from the 1st up to and including the 15th. The second invoice is dated the last day of the month and includes all shipments delivered from the 16th up to and including the last day of the month.