Here are the answers to the most frequently asked questions we receive
here at ACC.
Can’t find the information you’re looking for? Just call us at 800.874.0687 or
What are your hours of operation?
- Our Customer Service department is available at 800.874.0687 during our standard pick-up and
delivery hours of 7:30 a.m. to 6:00 p.m. Monday – Friday.
- Our Med+Logistics division is available 24 hours a day, seven days a week and can be reached
- Our Corporate office, including our Billing Department, is available from 8 a.m. to 5 p.m.
Monday – Friday.
Do you pick-up and deliver on weekends?
We do provide weekend service to our major account customers as well as our Med+Logistics customers. Please contact us for more information.
How do I set up an account?
It’s easy to set up an account and start using ACC today. Click here to set up your account online now, or call 800.874.0687 and a Customer Service Representative will be happy to assist you.
Do I need to set up an account to place an order?
No, you may place an order immediately using a credit card by calling our Customer Service department at 800.874.0687. We accept American Express, MasterCard, Visa and Discover.
What is ACC’s service area?
What service types do you offer?
ACC serves a wide variety of customers across many corporate, non-profit sectors, and as a result offers time-sensitive Same-Day delivery solutions, as well as more economical Next-Day delivery options. We also design special delivery programs exclusively for the medical, healthcare and dental industries.
How do I schedule a pickup?
You can schedule a pick-up either by placing your order online, or by calling an ACC Customer Service Representative at 800.874.0687
How do I track a package?
If you already have an online account with ACC, log in to your account and click on the "Track" tab. If you do not have an online account, click here to track a package, or call our Customer Service department at 800.874.0687 and they can track the package for you.
How can I get shipping supplies?
Shipping sleeves, vinyl envelopes and thermal labels are available by clicking here.
What is your liability coverage and do you offer additional insurance?
The limit of ACC’s standard liability coverage is $100 per our Terms and Conditions. Additional insurance coverage is offered through UPIC Insurance. Please note our maximum parcel coverage is $5,000 and the rate charged is $.55 per $100 of declared value. Please click this link to review the U-PIC Policy Coverage Limitations. Click here for coverage examples.
Do you offer C.O.D. deliveries?
Yes, please refer to our Terms and Conditions for our C.O.D. policy and pricing by clicking here.
Does ACC use Independent Contractors?
No. Many courier companies expose their customers and their drivers to significant Work Comp claim and general liability risks by utilizing Independent Contractors. All ACC drivers are Company employees who undergo thorough personal, professional and E-Verify background checks and are covered under our Workers Compensation insurance program.
How are ACC drivers trained?
All ACC drivers must have a clean driving record and successfully complete a thorough orientation program that includes safe driving techniques and testing, customer service training, our Company’s general policies including OSHA and HIPAA compliance. New drivers are assigned to a Route Supervisor who oversees their “on-the-road” training and introduces them to our customers.
What is ACC’s 2013 holiday schedule?
We are closed on the following holidays:
- Memorial Day - Monday, May 27, 2013
- Independence Day - Thursday, July 4, 2013
- Labor Day -Monday, September 2, 2013
- Thanksgiving Day - Thursday, November 28, 2013
- Christmas Day - Wednesday, December 25, 2013
- New Year's Day - Wednesday, January 1, 2014
If service is needed on these holidays, please call our Customer Service department in advance of these holidays at 800.874.0687 to make arrangements.
How do I cancel a pickup?
To cancel an order, please call 800.874.0687 and a Customer Service Representative will cancel the order for you. Sorry, orders cannot be cancelled online.
How do I request a credit for a late shipment?
All claims regarding delay or non-delivery of a shipment must be made in writing within 15 days of the shipment due date. Please click here, or call our Customer Service department at 800.874.0687. Please refer to the Terms & Conditions page for additional information regarding claims by clicking here.
How often does ACC bill?
ACC customers are invoiced semi-monthly. The first invoice is dated the 15th of the month and includes all shipments delivered from the 1st up to and including the 15th.
The second invoice is dated the last day of the month and includes all shipments delivered from the 16th up to and including the last day of the month.
Do you offer electronic invoicing?
Yes, please contact our Accounting department for assistance.
When is my payment due?
Payment terms are Net 15. Payment is due on each individual invoice 15 days from the date of that invoice. Delinquent accounts over 30 days are subject to late fees and/or termination of service without notice.
How do I read my invoice?
If you need assistance regarding your account, please call 949.224.0900 and ask for our Accounting Department.
What methods of payment do you accept?
We accept personal or business checks made out to “All Counties Courier” as well as all major credit cards: Visa, MasterCard, American Express and Discover. To pay your invoice by credit card, please use this form.
Where do I send my payments?
All payments should be mailed to the address listed on your invoice:
All Counties Courier, Inc.
Attn: Accounting Department
16931 Millikan Ave.
Irvine, CA 92606